Privacy Policy | Poker Patiocoo Berpedy

Introduction and Scope

This privacy policy explains how Poker Patiocoo Berpedy collects, uses, and protects personal information when you visit our website, make a booking, or attend our offline poker venue and restaurant in Canberra. We are committed to handling your information responsibly and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The policy applies to all interactions with our website, phone bookings, and in-person visits.
We are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy does not cover any third-party websites linked from our site.

If you have questions after reading this policy, you can reach us at [email protected] or visit us at 76 Northbourne Ave, Canberra ACT 2612, Australia.

Information We Collect

We collect personal information that you provide directly to us, as well as some information automatically when you use our website. The types of information we may collect include:

Contact details: name, email address, and phone number.
Booking details: date, time, number of guests, and any special requests for poker tables or restaurant reservations.
Payment information: processed securely by third-party providers; we do not store full card details.
Technical data: IP address, browser type, device information, and pages visited on our website.
Communication records: emails, phone calls, and messages you send to us.

We do not collect or store any information related to betting, winnings, or financial transactions beyond standard payment processing for dining and venue services.

How We Use Your Information

We use your personal information to provide and improve our offline poker and dining services, and to communicate with you effectively. Specifically, we use your information for the following purposes:

To process bookings for poker tables, card lounge access, and restaurant reservations.
To respond to enquiries and provide customer support.
To send you information about upcoming poker nights, events, and menu updates, if you have opted in.
To improve our website and services based on usage patterns.
To comply with legal obligations and protect the security of our venue and guests.

We do not use personal information for any purpose unrelated to our hospitality services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our poker venue's online presence. The types of cookies we use include:

Essential cookies: required for basic website functionality, such as navigation and security.
Analytics cookies: help us understand which pages are visited, including those about poker tables and card lounge offerings.
Preference cookies: remember your choices, such as language or display preferences.
You can control cookies through your browser settings; however, disabling certain cookies may affect website functionality.

We do not use cookies to track you across unrelated third-party websites for advertising purposes. For more details, please review our Cookie Policy.

Third-Party Services and Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing bookings, and delivering our hospitality services. These providers include:

Booking and reservation platforms.
Payment processors for restaurant and venue transactions.
Email and communication service providers.
Analytics providers to understand website usage.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

All third parties are contractually obligated to protect your information and use it only for the services they provide to us.

Data Retention and Security

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Booking records are kept for a reasonable period to manage reservations and resolve disputes.
Marketing communications are retained until you unsubscribe.
Technical data may be retained in aggregated form for analytics.

We regularly review our data retention practices to ensure compliance with Australian privacy laws.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption of data in transit and at rest where applicable.
Access controls limiting employee access to personal information.
Regular security assessments of our website and systems.
Staff training on privacy and data protection.

No method of transmission over the internet is 100% secure; we strive to use commercially acceptable means to protect your information.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to ask for corrections, and in some circumstances to request deletion.

You may request a copy of your personal information by contacting us.
You can ask us to correct inaccurate or incomplete information.
You may request deletion of your information, subject to legal obligations.
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

For privacy requests, please email [email protected] or call +61 453 647 218.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date.

We will notify you of material changes by posting a notice on our website or by other appropriate means.
Your continued use of our website after changes constitutes acceptance of the updated policy.

Effective date of this policy: 20 September 2026

Contact Us About Privacy

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below.

Email: [email protected]

Phone: +61 453 647 218

Address: 76 Northbourne Ave, Canberra ACT 2612, Australia